SHIPPING
$6 flat rate Priority shipping for all domestic orders!
We attempt to ship every order on the day it was received (except Sundays where shipping is not available), and all orders will usually ship within 48 hours. Covid has created longer shipping times and has made our mail pickups slightly more unpredictable, so there may be times when a package is delayed outside of our control.
Temple Ro is not responsible for lost or stolen packages once the order is picked up by the carrier.
INTERNATIONAL SHIPPING
We ship internationally! We offer $23.50 flat rate international shipping everywhere except Australia. If we can ship your items for less we will refund you the difference. There are no returns or exchanges on international orders. All import and customs duties and fees that are incurred as a result of the shipment are the responsibility of the purchaser. Please note we are not responsible for any lost, stolen or damaged items due to any parcel service fault. If you’d like a faster shipping service than our flat rate allows, please do not hesitate to contact us and we will quote you!
Australia shipping - currently the USPS International Priority rate is $36, so that is our flat rate shipping option at this time. If you would like a quote for USPS International Priority or Express, please contact us before you order.
RETURNS
We want you to be 100% in love with every item you purchase, so Temple Ro will gladly accept returns of unworn, unused merchandise in salable condition within 30 days of receipt. The hangtags must still be attached. Please do not spray returns with febreeze or any other fragrance, perfume, body oil, or scent. We cannot accept returns that have any kind of personal or chemical fragrance smell as we are not able to resell them.
We recommend using a trackable mail service as we are not responsible if your item does not reach us or is lost by the parcel service. Return shipping fees are the responsibility of the purchaser. Please allow 3-5 days handling time for your return to be processed once we receive it.
To initiate a return, please send an email to info@templero.com including the following:
Name and order number
Items to be returned
Please do not send a return without contacting us first, so we can make sure nothing gets lost or overlooked. Please contact us first before attempting to drop off a local return.
Exchange shipping is on us! If you’d like to exchange an item, please contact us at info@templero.com to initiate the exchange.